American swimmer Michael Phelps is the most decorated Olympic athlete in any sport in history. With 22 medals to his name, if he were a country, he’d be ranked 12th over the three Olympic games from 2004 to 2012. So what kind of focus and discipline does it take to become a top performer of that caliber? Simple. All Phelps did was spend 6 hours training in the water each day, 7 days a week, 365 days a year, for years at a time!
When it comes to modern-day selling, I speak to sales professionals every day who say they want to be peak performers. Top of the dashboard, heading to Hawaii after crushing their quota. Unfortunately, I know many of them won’t be. Not because they don’t have the desire. But because most of them simply won’t be fully committed to the journey of doing the things that will set them apart. And the math is on my side.
After all, top performers (even farther down the ladder than Phelps) in any discipline represent a small fraction of their population…even in day-to-day life. For example, when it comes to our physical and emotional well-being, most of us don’t exercise enough, get enough sleep, eat the right foods, or spend enough time offline with our families. The ironic thing is, most of us know what it takes to reach the top of our game. But the inertia and status-quo bias with which we travel through life simply prevents us from taking the actions necessary to achieve peak performance. In their 2000 book by the same name, renowned Stanford professors Jeff Pfeffer and Bob Sutton referred to this as the Knowing-Doing Gap.
But never fear! While achieving peak performance in the modern sales world, like any discipline, requires a sustained regiment of the right behaviors, here are three simple things you can do (that most don’t) to give you an edge.
Note: by providing you with these tips, I’ve made the assumption that you already have both the drive and desire to be a top performer. Without those prerequisites, these tips will not help you. You have to want it!
This is a total no-brainer and one of the easiest things you can do to boost your selling abilities. When it comes to all the primary tenants of modern selling (e.g. messaging, neuroscience, execution, time management, or negotiation, among others) there are literally piles of incredible books packed with golden nuggets of information that can seriously supercharge your game. Unfortunately, a recent study found that 42% of college students will simply never read another book after they graduate. That means even if you read a modest, one book a quarter, you’ll be light years ahead of the pack!
But be careful, reading isn’t just about consuming copious amount of random blog posts filled with subjective “top 3 lists” (and no, the irony of saying that in this post isn’t lost on me). Part of the magic of reading is making it an ongoing habit as part of your sales education. In fact, it often takes hearing about a topic from several different viewpoints before figuring out how to incorporate it into your own unique approach.
So how should you start, especially if you’re not that into reading? The same way you’d start an exercise regiment. Nice and easy. Read some blog posts, book summaries, or listen to some books on “tape”. Once you find a topic you’re keen to dive in to, ask your friends or colleagues for some recommendations or check out some of my favorites. But regardless of how you go about doing it…DO IT! Find the time even if it’s while riding the subway or at the airport. You’ll be amazed by the impact it will have.
2. Sell Feelings, Not Solutions
Modern neuroscience has proven that humans are emotional creatures first and foremost. What the means in the sales realm is that, from interest to negotiation, our brains trick us into making seemingly logical decisions, that are actually fuelled by emotion and impulse. It’s no surprise then that brand affinity experts like Denise Lee Yohn talk about how truly great salespeople work on cultivating emotional connections with customers. Great brands avoid selling products. They sell feelings.
Want proof? One of the questions I ask participants in my sales training is “when a customer makes a decision to purchase a product or service, what percent of the time do they actually buy the BEST solution for their needs?”. The most common answer is typically in the 30-50% range, even when the customer chooses their solution! The reality is, customers buy products and service that meet BOTH their functional/technical needs, as well as their strategic and emotional needs. Hence the term, “retail therapy”.
So how can you move from selling solutions to feelings? One of the easiest ways is to ditch your traditional sales pitch (which is typically focused on the details of your product) and lead with belief statements and polarizing messages. Not only will these type of messages resonate more quickly and deeply with your audience but you’ll be able to deliver them with intoxicatingly high conviction. Stirring massive amount of positive emotions in your customer’s mind and moving them to convert faster!
3. Don’t use tactics that would never work on you!
Have you ever noticed that seemingly normal people behave completely differently when they’re behind the wheel of a car? It’s as though we give ourselves permission to lower our thresholds of patience and human decency the second we have 3000 pounds of steel and glass between us and our fellow commuters. Unfortunately, many traditional sellers similarly believe that the tactics they use to engage (and often bother) prospective buyers is completely acceptable when they’re doing it under the banner of “selling”. They bombard customers with low-value templated emails, disingenuine LinkedIn invites quickly followed by schlocky solution pitches and generic cold calls for which they haven’t prepared.
Guess what? In the age where customers have unprecedented access to information, solutions are plentiful, and peer advocacy reigns supreme, such tactics are not only ineffective but will indelibly tarnish your brand!
The solution is simple. Empathy! Before you engage in any sort of selling or outreach tactic, stop, and ask yourself this question; “If I was the customer, would this tactic work on ME?” If the answer is no, it’s time to get out from behind the wheel and rethink your approach!
When it comes to rising to the top of your game in any field, hard work and commitment to continuous improvement are table stakes. After that, the trick is working smart and being mindful of the simple but high-impact tactics that set you apart from the pack.